By placing an order with Digital In house, you confirm that you are in agreement with and bound by the terms and conditions below.
The terms and conditions stated in this document apply to all Digital In house Clients unless agreed in writing to the contrary. No other contract terms and conditions shall apply unless specifically agreed in writing between Digital In house. In the event of any ambiguity between these terms and conditions and any terms agreed in writing between Digital In house and the Client then the terms and conditions hereunder will apply.
Please note that these Terms and Conditions are Subject to updates.
1.1 Digital In house may provide Clients with initial estimates, otherwise referred to as quotations, for projects on request. The final project value may vary from the initial quotation if additions are requested to the original scope of work.
1.2 Digital Marketing will provide quotations in writing by email to Clients, which will include a hyperlink to these Terms and Conditions. Acceptance by a Client of a Digital Marketing estimate is subject to acceptance of the terms and conditions unless specifically agreed in writing between the Client and Digital Marketing & Web Development to the contrary.
INVOICING & PAYMENT TERMS
2.1 Digital Marketing standard payment terms are 7 days from the date of invoice.
2.2 New projects require a 50% upfront payment.
2.3 Monthly or retainer invoices will be invoiced by the 2nd of the month and needs to be paid within 7 days thereafter. Late payment will result in interest being charged to the account and a suspension of retainer services. We find that setting up a standing order for a maintenance work order every month is easier for both the client and us. This is not a contract service and you can cancel anytime.
2.4 In the event that website development cost has been broken up into a payment plan, Digital Marketing will remain the owners of the website until the design and development work has been paid in full as per the initial quotation.
Cancellations/Refunds Cancellations later than (3 days) before your agreed in-house coaching or remote work are subject to a £25 administration fee. We know things can go wrong at anytime and we don’t want to burden any business small or large. However, we do have a work rota system and clients dropping off without enough warning or any warning can cause issues.
Late Payment charge – If you are not paying via direct debit or standing order and you pay by invoice you have max 7 days to pay the invoice in full, if the payment day falls on a weekend or bank holiday when banks are closed, we accept this happens and you will only be charged interest if you have passed 7 working days. After 7 working days you will be charged interest of 3% per day on the total amount of the invoice.
If you pay any invoice later than 10 days after the invoice date you will pay (late payment interest) at the rate of 5% of the total invoice everyday until the outstanding amount has been paid. Payments are crucial to our staff and we need to look after them, just like employees.
Alterations / or change of dates can happen and we are aware you may need to change them. Please give us adequate notice of 14 days or min 7 days, so we can rearrange the staff.
3.1 Unless expressly agreed in writing to the contrary Digital Marketing will not accept liability to the Client for unforeseen delays in completing a project.
3.2 In the event that there is a delay in the completion of a project, Digital Marketing will communicate such delays to the Client in writing via email.
3.3 All website or online marketing tactic setup content needs to be provided by the client within 2 weeks of a deposit being paid to commence a project; unless agreed otherwise that we use dummy text and images and you will complete the content later yourself.
3.4 The client is required to provide Digital Marketing with all the content required for a project within the period detailed above. Should the client delay issuing Digital Marketing with the content required for the project, Digital Marketing reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Digital Marketing will request any outstanding payments to be settled before the continuation of the project.
ONGOING MAINTENANCE AND SUPPORT
4.1 Fixes for newly built websites developed by our web team need to be identified within a 14 day period from going live. If fixes are identified after this period and the client is not on a Maintenance agreement then a quotation will be issued to commence such fixes.
4.2 Digital Marketing & Web Development cannot future proof its services or products. Once a client has signed off on a project the responsibility to maintain and update plugins and Themes used on the website becomes the client’s responsibility unless a maintenance agreement has been signed with Digital Marketing which covers such incidents.
4.3 Maintenance does not mean “eyes on the website” all the time and issues on the website still need to be reported to Digital Marketing account manager.
4.4 Development faults with plugins, Software versions or themes used on a website are not covered by a maintenance agreement and will be quoted for separately as in most cases the original software developer will need to be involved.
4.5 Similarly, hosting and website faults remain the responsibility of the hosting provider and do not fall under any maintenance agreement.
4.6 A Digital Marketing & Web Development account manager can be present to consult at external meetings if required, however, such meetings need to be arranged in advance and unless prior arrangements have been made such consultations will be limited to one meeting per month of a maximum duration of 1 hour. Consultations will be charged at our standard consulting rate.
TERMINATION OF SERVICE
5.1 Cancellation of any products or services may be made at any time by providing Digital Marketing & Web Development with a cancellation request 1 calendar month in advance, in writing.
5.2 Maintenance agreements are paid in advance each month. If you wish to cancel you can cancel at anytime during the month and at the end of the month your maintenance service will terminate.
5.3 Digital Marketing & Web Development will offer to Clients’ third party services such as those offered by Google to enhance the performance of their websites. Moocow Media may include in quotations the setup and maintenance of such third party services. Moocow Media will not be liable to the Client for any interruption, non-performance, or cancellation of the provision by third parties of any such services.
WEBSITE DEVELOPMENT AND DESIGN TERMS AND CONDITIONS
6.1 The client is required to provide Digital Marketing & Web Development with all the content required for a project within the period detailed above. Should the client delay issuing Digital Marketing & Web Development with the content required for the project, Digital Marketing & Web Development reserves the right to renegotiate the cost of the project as well as the expected completion date. In such instances, Digital Marketing & Web Development will request any outstanding payments to be settled before the continuation of the project.
6.2 CMS websites require updates to plugins and themes. If the client has not opted for monthly maintenance, such updates and the cost thereof, remain the responsibility of the client. However, plugins and themes may be quoted for separately if required.
6.3 Additional pages, images and revisions on projects above the scope of work agreed above will attract additional charges.
6.4 All E-commerce websites will come with Flat Rate shipping. It is the client’s responsibility to negotiate shipping costs with his/her preferred supplier and to provide Digital Marketing & Web Developmemt with specified flat rates. Alternative Shipping Plugin purchase and configuration fall out of the scope of work, unless specifically quoted for.
6.5 All e-commerce website payment facilities. It remains the responsibility of the client to keep these updated and to provide us with their login details.
6.6 The client agrees that all content provided by the client including articles, website wording, graphics and videos are owned by the client and free of any copyright infringement.
6.7 Landing pages, unless otherwise stated are created using a specific Landing page platform. If you want a copy of this page we can provide it, but it will only be reactivated using a version of the same platform, as the code is customised for use on this platform.
6.8 Viruses & Outdated Websites, Digital Marketing & Web Development makes every effort to take security precautions on our Clients websites, this includes the relevant security plugins which keeps its servers secure, wherever possible. However we cannot guarantee the prevention of hacks, viruses or unexpected data deletion and cannot be held liable for any such damages as a result.
6.9 Digital Marketing & Web Development cannot be responsible for any websites that have stopped working or have become faulty over time due to the website becoming “outdated”. Outdated websites can be affected due to many aspects, such as new browser software, outdated web code, etc. Digital Marketing & Web Development cannot be expected to keep your website updated in every aspect without being compensated to do so. In this situation the Client may opt to have their website redeveloped or select one of our subscription based website packages where Digital Marketing & Web Development is responsible for updating this on your website at all times.
SEO TERMS AND CONDITIONS
7.1 Digital Marketing & Web Development accepts no responsibility nor liability to the Client for the actual rankings achieved or how such rankings may vary over time. Search engines are known to change their algorithms and in such doing rankings and traffic may fluctuate.
EMAIL MARKETING TERMS AND CONDITIONS
8.1 Digital Marketing & Web Development will setup Client’s email with email service providers and charge a fixed amount for doing this.
8.2 Payment of Monthly charged based on subscribers will remain the responsibility of the client.
8.3 Digital Marketing & Web Development will not be liable for any purchased, rented, or third-party lists of email addresses that were/are purchased/provided by the client for newsletter or emailing distribution.
8.4 Digital Marketing & Web Development will not be held liable for any penalties placed upon the client by the email service provider as a result of purchased, rented, or third-party lists of email addresses or spam content used in newsletters.
CONTENT MARKETING TERMS AND CONDITIONS
9.1 The Client’s account manager will post content based in the client’s: Target Market, Products, Industry, but occasionally content might be relevant to General Internet Trends or Holidays. The Client is responsible for setting content guidelines with the Account Manager, these guidelines can be in the form of a list of approved: websites, newsletters, rss feeds where the Account Manager can derive content from.
9.2 The Account Manager cannot take responsibility for the sharing of, nor comments made in response to content posted on the page, as this is the nature of social media interactions. An Escalation process will be followed with feedback on the social media sites, but in no way will any actions taken in response to these contradict the objective of company transparency.
9.3 Unless otherwise agreed the content for newsletters will be provided by the client, although the account manager may give some suggestions for content going forward.
9.4 The client agrees that all content provided by the client including articles, website wording, graphics and videos are owned by the client and free of any copyright infringement.
HOSTING TERMS AND CONDITIONS
10.1 Digital Marketing & Web Development will invoice for hosting and domain renewals on a monthly basis or yearly bases depending on you plan. This is only applicable for websites hosted and maintained by Digital Marketing & Web Development.
10.2 Digital Marketing & Web Development will use their best endeavours to rectify the cause of any disruption in the hosting service of a Client’s website(s) and to minimise the duration of any such instances. This is only applicable for websites hosted and maintained by Digital Marketing & Web Development.
10.3 Digital Marketing & Web Development will not be liable to the Client for any compensation in respect of any downtime that may occur with the hosting of their website(s).
10.4 Only If website maintenance is selected and paid for on a monthly basis, will Digital Marketing & Web Development keep a backup of all Client website files.
10.5 In the event that a Client wishes to move their website to another web server supported by another party, then Digital Marketing & Web Developmemtwill cooperate fully, subject to all outstanding amounts being paid up in full, in some instances a transfer fee will be applicable.
10.6 Digital Marketing & Web Development will troubleshoot any problems reported by the Client with their email. If the problem is due to an omission by Digital Marketing & Web Development then no charge will be made to the Client. If the problem is not due to an omission by Digital Marketing & Web Development then the Client will be charged
10.7 Login details and passwords need to be kept confidential and secure. Digital Marketing & Web Development will not be held accountable for email account/website hacks. We do not keep passwords on record and will subject any password request to security measures deemed sufficient to legitimise the request
GENERAL SERVICE DISCLAIMERS
The Client acknowledges the following with respect to services:
11.1 Digital Marketing & Web Development accepts no responsibility for policies of Google, third-party search engines, directories or other websites (“Third-Party Resources”) that the Client may submit to with respect to the classification or type of content it accepts, whether now or in the future. The Client’s web site or content may be excluded or banned from any Third-Party Resource at any time and the Client agrees not to hold Digital Marketing & Web Development responsible for any liability or actions taken by Third-Party Resources under this Agreement.
11.2 The Client furthermore acknowledges that the nature of many of the resources the Digital Marketing may employ under this Agreement are competitive, therefore Digital Marketing & Web Development does not guarantee top rankings, consistent positioning or specific performance of any strategies employed and the Client accepts that the Digital Marketing & Web Development past performance is not indicative of any future results the Client may experience.
11.3 The Client recognizes that SEO and submissions to search engines and directories can take an indefinite amount of time for acceptance or inclusion and that internet advertising may be subject to the individual advertising network’s policies and procedures.
11.4 The Client accepts that Google Adwords, search engines, directories or other resources may block, prevent or otherwise stop accepting submissions for an indefinite period of time.
11.5 The Client acknowledges that search engines may drop listings from its database for no apparent or predictable reason. The Company shall re-submit resources to the search engine based on the current policies of the search engine in question.
11.6 Digital Marketing will endeavor to make every effort to keep the Client informed of any changes that Digital Marketing is made aware of that impact any of the campaigns and strategies and the execution thereof under this Agreement. The Client also acknowledges that Digital Marketing may not become aware of changes to third-party resources, industry changes or any other changes that may or may not affect campaigns or services.
11.7 Digital Marketing for the duration of this agreement, may develop design strategies and codes, which, in Digital Marketing opinion improve the Client’s website. Digital Marketing and the Client will review these suggestions together and once mutual agreement is reached activate these changes. If the Client decides to make any material changes to the website, the Client will consult with Digital Marketing prior to implementing these changes, to make sure that they do not conflict with Digital Marketing marketing strategy.
11.8 Third-Party Resources, particularly Facebook, change their layout and can very often affect any business page installations and applications. The Company will not be held liable for these changes and, should work need to be done to rectify, then a new “quote” would need to be drawn up.
11.9 Digital Marketing and its subcontractors retain the right to display all designs as examples of their work in their respective portfolios.
12.1 The source code of all website web pages remains the intellectual property of Digital Marketing until such time as payment is made in full by the client and may not be copied and used by any other party without the consent of Digital Marketing.
12.2 All scripts, CSS and include files used within Client websites, remains the intellectual property of Digital Marketing until such time as payment is made in full by the client and may not be copied and used by any other party without the written consent of Digital Marketing & Web Development.
12.3 The stored procedures, functions and triggers programmed into SQL Databases remain the intellectual property of Digital Marketing until such time as payment is made in full by the client and and may not be copied and used by any other party without the consent of Digital Marketing.
12.4 All Client logo images, images unique to the Client, i.e. of their premises, workforce and their business, plus all written copy, belong to the Client and are covered under their copyright. Digital Marketing & Web Development will not reuse Client written content or images without the express permission of the Client.
12.5 Digital Marketing & Web Development will not be liable for any copyright infringements committed by the Client with regards to content provided for marketing materials. The Client hereby agrees that all content submitted to Digital Marketing is original content and not copied off other websites as copying content of other online assets will directly impact Digital Marketing ability to run an effective marketing strategy for the Client.
12.6 The Client and the Company acknowledge and agree that the Specifications and all other documents and information related to the development of the Digital Marketing Campaign (the “Confidential Information”) will constitute valuable trade secrets of the Company. The Client shall keep the Confidential Information in confidence and shall not, at any time during or after the term of this Agreement, without the Company’s prior written consent, disclose or otherwise make available to anyone, either directly or indirectly, all or any part of the Confidential Information.
13.1 In the event that the Client does not pay an invoice within the time frame allocated in the invoice, then Digital Marketing has the right to suspend all further works for that Client until such time as payment is made in full.
13.2 In the event that the Client does not pay a hosting subscription invoice within 30 days of the due date, i.e. 44 days after the invoice date, then Digital Marketing reserve the right to turn off any website hosting until such time as the invoice is paid in full.
13.3 In the event that the Client becomes insolvent or goes into liquidation Digital Marketing have the right to immediately terminate their contract with the Client and invoice for the full value of project works carried out to that date, plus suspend any email or hosting services.
13.4 In the event that a Client delays the progress of a project with Digital Marketing then Digital Marketing will be entitled to give 14 days written notice to the Client. If the Client does not satisfactorily remedy the cause(s) of the delay, within the 14 day notice period, then Digital Marketing will have the right to terminate the service. Digital Marketing & Web Development will invoice the Client for the full value of works carried out to-date.
13.5 In the event the Client fails to make any of the payments referenced in deadline set forth, Digital Marketing has the right, but is not obliged, to pursue any or all of the following remedies: (1) terminate the Agreement, (2) remove equipment, software, services or resources owned by the Company or (3) bring legal action.
WHAT CAN BE EXPECTED OF US
14.1 We aim to achieve the highest level of client satisfaction and for our clients to have absolute faith in our standard of work and the professional manner in which we conduct business.
be friendly, courteous and helpful when contacted
make every effort to explain things clearly and in terms you can understand, keeping jargon to a minimum
agree with you the type of service you can expect to receive
respond to your phone calls, emails and letters in a timely manner
treat all clients fairly
WHAT WE EXPECT OF OUR CLIENTS
15.1 We expect you to:
provide any information that has been requested within agreed timescales
pay all invoices within the payment terms defined in our agreement
let us know in advance if you are unable to do this, or if your circumstances change
IMPROVING OUR SERVICES / DESIGN CREDIT
16.1 We are keen to improve our high level of Client service and welcome any comments that you have, either complimentary or critical. If a project has not met its targets we would appreciate your feedback about what we can do to avoid the situation in future. We want our clients to be 100% happy with the service they receive.
16.2 A link to Digital Marketing website will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied.
17.1 Digital Marketing may purchase domain names on behalf of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Digital Marketing & Web Development. Payment and renewal of domain names not purchased by Digital Marketing is the responsibility of the Client.
Charges for domain-name related services (initial purchase or renewal) are dependant on the domain extension, the chosen name, and where it is acquired (this figure will be provided before purchase/renewal takes place).
If we do not have contact from a Client after informing them (30 days before expiry date) that their domain name is due for renewal, and that domain expires, it is no longer Digital Marketing & Web Development responsibility. If a Client comes to us at a later date wishing to obtain an expired domain name we will assist them as best we can.
If we have purchased a domain name on behalf of a Client then we will renew that domain name after receiving confirmation that the Client wishes to retain it. If the Client has purchased their own domain name, it is purely the Client’s responsibility to maintain registration of it.
There are no charges if a Client wishes to transfer their domain name/s to a new Registrar, or is otherwise terminating their contract with Digital Marketing & Web Development.
By registering a domain name ending in .uk (with some very limited exceptions), you enter into a contract of registration with Nominet UK. The contract includes conditions limiting Nominet’s liability and relating to their use of your personal information. This contract is just for the domain name and separate to any arrangement you may have with any other organisation for providing related internet services.
Click here to view or download Nominet Terms and Conditions of Domain Name Registration.
18.1 This Agreement shall be governed by English Law.
19.1 To the full extent permissible by law, Digital Marketing hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
19.2 For the avoidance of doubt, nothing in this agreement limits any liability which cannot legally be limited, including but not limited to liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; and (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
19.3 Subject to clause 20.2, the entire liability of Digital Marketing to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
20.1 In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
21.1 At Digital Marketing we take steps to preserve the security of our client’s websites wherever possible. However, we cannot (and do not) guarantee the prevention of hacks, viruses or unexpected data deletion and accept no responsibility nor liability for any damages resulting from such an incident. If a client’s website is compromised or hacked, it is the responsibility of the client to rectify this problem – Digital Marketing will provide support and assistance as required. It remains the responsibility of the client to check for, implement and update any patches to their websites. Digital Marketing reserve the right to shutdown any website held on Digital Marketing servers that has been compromised or hacked.
WEBSITE / SOFTWARE UPDATES
22.2 Digital Marketing & Web Development develop websites/systems on open source software platforms. Digital Marketing will not be liable for any open source software or development developing vulnerabilities. Over time open source software platforms will release updates and security patches to help minimise the risk of hackers gaining access to the software/system via known vulnerabilities.
Even where a support service/contract is in place with Digital Marketing it remains the responsibility of the client to ensure that the website remains up to date and to check for, implement and update any patches. Digital Marketing & Web Development do not take responsibility for any client’s websites being compromised or hacked.
23.1 Digital Marketing will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer/Chrome and to an acceptable level with Mozilla browsers/Safari. Digital Marketing can offer no guarantees of correct function with all browser software.